How WCWL Communications tracks router serial numbers with StockZip

WCWL Communications is a nationwide fiber installer for telco providers. Its crews install fiber and customer-premises equipment — including routers — for subscribers across the country.

Every router that leaves the store is tied to a specific customer installation, and its serial number matters again later — when a unit fails and a warranty claim needs the exact device that was installed. At national-installer scale, keeping that link between serial number and customer accurate is hard to do on spreadsheets or paper.

The store team checks routers in and out by serial number in StockZip, so each unit is recorded as it moves from the store to an installation. When a customer later raises a warranty claim, the serial-number history shows which router went where.

For store manager Amirul, the deciding factor was simplicity — scanning stock in and out without training or a complex system to manage.